There might be confusing case then you do not have a subscription but it looks as if payment was made.
This is not exactly the case. Sometimes your bank might reserve money for a month and make a payment to our bank account after payment cycle ends (from your last order day).
In order to know if it is a new payment or old payment – please check your bank transcription. Here is a snapchot how those cases might look:
Payment date in example is 2020-06-12, in reference/purchase line there is visible day 2020.06.10. It means that payment was transferred to us only after two days of initial purchase.
This delay can happen up to one month
![](https://palidziba.go3.lv/wp-content/uploads/2020/10/snapshot-for-payment-made-no-subscription-1-1024x188.png)
![](https://palidziba.go3.lv/wp-content/uploads/2020/10/snapshot-for-payment-made-no-subscription2.png)
If above described situation does not fit your case, we will help you solving this question in 3 working days.
Please send us following information to our Customer support (make sure you are providing this information in safe environment):
- Bank payment transcription
- 4 last digits of your bank card number
After investigation our Customer support will contact you with an answer.